Refund policy
At GYMREVE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned in its original packaging.
Items that are damaged due to misuse, normal wear and tear, or unauthorized modifications are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or customized products (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will work to resolve the issue as quickly as possible.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions about returns or refunds, please contact us:
GYMREVE
Email: support@gymreve.com